Privacy Policy

B&B Decorations ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a consultation or quote
• Fill out contact forms on our website
• Book our services
• Communicate with us via phone, email, or in person

This information may include:

• Full name
• Email address
• Phone number
• Event date and details
• Number of guests
• Event type and preferences
• Venue location

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on pages
• Referring website
• Date and time stamps

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our website and enhance user experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your inquiries and consultation requests
• Respond to your inquiries and provide customer support
• Send you event reminders and updates
• Communicate about your event details and requirements
• Analyze website usage and improve user experience
• Comply with legal obligations
• Prevent fraud and enhance security
• Create and showcase our portfolio (with your consent)

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, email service providers, website hosting).
• Venue Coordination: We may share relevant event details with venues as necessary to provide our services.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Third-Party Services

Our website and services may integrate with third-party services, including:

• Google Services: For analytics, AI processing, reviews, maps, and data storage
• Mapbox: For interactive location maps
• Cloudflare Turnstile: For spam protection and security

These third-party services have their own privacy policies. We encourage you to review them.

When you submit our contact form, we use AI technology to analyze your inquiry and generate summaries to help us respond more effectively. This processing includes all information you provide in the form.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are stored indefinitely in our business records database for customer relationship management and business operations. Factors affecting retention periods include:

• The nature of our ongoing relationship with you
• Legal and regulatory requirements
• Tax and accounting obligations
• Dispute resolution needs

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal requirements.
• Opt-Out: You can opt out of receiving marketing communications at any time.
• Portability: You can request a copy of your data in a portable format.
• Objection: You can object to certain processing of your information.

To exercise these rights, please contact us using the information provided below.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information to third parties.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.